What materials are used to make your jewelry?
Our jewelry is made with high-quality materials such as stainless steel, 24k gold-plated brass, natural stones, etc. Each product description specifies the materials used for each piece of jewelry.
How can I place an order?
To place an order, simply browse our online store, select the jewelry you're interested in, and add it to your cart. Then, follow the instructions to complete your order by providing your shipping address and choosing your payment method.
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express), PayPal, and Apple Pay. During the payment process, you will be able to choose the option that suits you best.
What is your delivery timeframe?
We strive to process and ship orders within 24 hours on business days. Delivery time depends on your location, but generally, you can expect to receive your order within 2 to 4 business days.
What is your return and exchange policy?
We offer a 14-day return and exchange policy. If you are not completely satisfied with your purchase, you can return it within 14 days of receipt for a refund or exchange. Please see our Terms and Conditions page for full details of the procedures.
How can I take care of my jewelry to keep it in good condition?
To prolong the life of your jewelry, we recommend storing it in a jewelry box or soft pouch to protect it from moisture and direct sunlight. Also, avoid exposing it to harsh chemicals such as perfumes and cleaning products. For regular cleaning, you can use a soft, lint-free cloth to gently wipe your jewelry.
Do you offer customization options for jewelry?
Yes, we offer personalization options for some of our jewelry. Please check the product pages to see if personalization is available and for instructions on how to customize your piece to your preferences.
Do you offer a warranty on your products?
We offer a quality guarantee on all our products. If you experience any manufacturing defects or problems with your jewelry within the first month of purchase, please contact us immediately. We are committed to resolving the issue and providing you with a satisfactory solution, whether it be a replacement, repair, or refund.
How can I contact you if I have any further questions?
We are here to answer all your questions. You can contact us in several ways:
- By email: contact@belatika.com
- By phone: 0650270247
- Through our "chat" on our website: Our team will be happy to assist you and provide you with any additional information you may need.